Shipping and Return Policy

SHIPPING POLICY

Mimi & Coco has two shipping policies, Domestic (within Australia) and International. Please carefully read the information below;

SHIPPING- DOMESTIC

How much is the delivery?

⏤ Standard delivery is free for all orders over $199.00
⏤ For all other orders, it’s $10.00 (standard) or $20.00 (express)

How long does it take ?

⏤ Express delivery is usually between 1-3 days
⏤ Standard post is usually between 3-7 days

We send from Adelaide- the closer you are to us, the more likely it is to be delivered on the sooner end of the window. All orders are tracked and a number will be sent to you as soon as we fulfill yours. Please note that external factors such as weather and COVID-19 may affect delivery time and are out of our control. You can view more information and check for delays on AusPost.

Parcels will be delivered between 9am-5pm Monday to Friday. If orders are made after 5pm on Friday or over the weekend your parcel will be dispatched on Monday. To guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm.

If your order is not in stock & on pre order, please be aware that the shipping will take up to 2 to 4 weeks. We will endeavor to keep you posted and ensure your purchase will arrive within the time frame.

SHIPPING- INTERNATIONAL

New Zealand

How much is the delivery?

⏤ Standard delivery is free for all orders over $199
⏤ For all other orders, it’s $15.00 (standard) or $20.00 (express)

How long does it take ?

⏤ Express delivery is usually between 4-7 business days
⏤ Standard post is usually between 5-14 business days

Shipping Information for International orders (outside of Australia)

We post our handbags using Australia Post for a flat rate of AUD 50.00 for international orders and it can take upto 4-5 weeks for you to receive the order with the standard shipping. If you prefer express shipping, it will be an additional charge of AUD 10 and it can take upto 1-2 weeks for you to receive the order.

We will also provide you a tracking number after posting your order.

Returns Policy

For a full refund or exchange you need to contact us at ciao@mimiandcoco.com.au and return the items to: Mimi and Coco, within 30 days of receiving your item/s. (address will be supplied once you have advised about your return)

All items must be returned with no damage to the product.

We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us.

Upon receipt of the merchandise, we will refund you the purchase price of the item/s.

*Please note: If you choose to obtain a refund due to Change of Mind, shipping costs will NOT be included in the refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Damaged or Faulty Items

We will gladly refund or exchange any faulty or damaged product.  Please e-mail ciao@mimiandcoco.com.au with photographic evidence and we will be in-touch with you within 1-2 business days.

Any refunds will be credited against the original payment method.  Please allow 1-7 business days for the credit to appear on your statement.

*We will include return shipping costs on the faulty or damaged item.

HOW WILL I BE REFUNDED IF I PAID WITH AFTERPAY ?

If you request a refund on an order which has been paid for using Afterpay, once processed by our accounts team, your order will automatically be refunded by Afterpay. You will receive an email notification from both MIMI & COCO and AfterPay to confirm your refund has been processed and AfterPay will reimburse you for any funds you have already paid and cancel any outstanding payments.

Please note that the Afterpay charges us a non refundable processing fees on every transaction. Therefore the final refund will be the total amount paid minus AfterPay processing fees.

Thanks for taking the time to read our shipping and returns policy.

Happy Shopping !

Mimi and Coco'

xo