Refund Policy

Returns Policy

For a full refund or exchange you need to contact us at ciao@mimiandcoco.com.au and return the items to: Mimi and Coco, within 30 days of receiving your item/s. (address will be supplied once you have emailed us your issue)

All items must be returned with no damage to the item or packaging.

We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us.

Upon receipt of the merchandise, we will refund you the purchase price of the item/s.

*Please note: If you choose to obtain a refund due to Change of Mind, shipping costs will NOT be included in the refund.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Damaged or Faulty Items

We will gladly refund or exchange any faulty or damaged product. Please e-mail ciao@mimiandcoco.com.au with photographic evidence and we will be in-touch with you within 1-2 business days.

Any refunds will be credited against the original payment method. Please allow 1-7 business days for the credit to appear on your statement.

*We will include return shipping costs on the faulty or damaged item.

HOW WILL I BE REFUNDED IF I PAID WITH AFTERPAY ?

If you request a refund on an order which has been paid for using Afterpay, once processed by our accounts team, your order will automatically be refunded by Afterpay. You will receive an email notification from both MIMI & COCO and AfterPay to confirm your refund has been processed and AfterPay will reimburse you for any funds you have already paid and cancel any outstanding payments.

Please note that the Afterpay charges us a non refundable processing fees on every transaction. Therefore the final refund will be the total amount paid minus AfterPay processing fees.

Thanks for taking the time to read our shipping and returns policy.

Happy Shopping !

Mimi and Coco'